NAQUA Privacy Policy

last update: 25 jan, 2023

NAQUA respect your concerns about privacy, and knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

The Privacy Policy describes the types of personal information we collect on this site, how we may use that information and with whom we may share it.

The notice also describes the measures we take to protect the security of the personal information.

When do we collect your personal information?

We collect some personal information when you setup your profile in our online store, and when you conduct any transaction there-after, with the primary objective of making your shopping experience smooth and effective.

We would really like to send you details about our products, services, offers & promotions but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information either in-store or online.

We will also use your personal information when you buy products and services from us. This is only so that we can complete your order.

All of the information you give to us is confidential. We will only use your information in the way we tell you in this policy.

What personal information do you give us?

You may provide us with your name, address, date of birth, billing address, shipping address, financial information including your credit, or debit card or other payment information you provide when filling in forms on our website, or when corresponding with us by phone or email, your purchase history of NAQUA products, and any information you decide to share with us.

What personal information do we give to third parties?

Your privacy is important to us and so we will only disclose your personal information to a third party only where it will add value to your relationship with us, to prevent fraud, and for law enforcement.

To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to organizations specializing in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

What we do with the personal information you provide to us?

We use the information you give to us in a number of different ways:

Processing orders and delivery

To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to NAQUA for any purchase. We may also use credit agencies to perform this task for us.

To ensure that the products and services you buy from us are delivered to the correct address. This involves working with trusted third parties and sharing with them the personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future

To manage returns of products or possible claims of faulty products or services, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.

You might also share your data with us by creating an online personal profile so that you can, for example, save time shopping online, use our interior planner tools to design your home or office and save your plans on our servers or manage you email subscriptions and contact preferences.

Where is your personal information stored?

We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individuals.

Need to update your records?

If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. NAQUA is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please write to us at info@naqua.com.sa. If you have stored a profile on the NAQUA website, you can change the details stored about you by logging into your account.

Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.